FAQ
Frequently Asked Questions
1. Are your watches authentic?
Yes. All of our watches are 100% authentic and carefully inspected before being offered for sale. We source our timepieces from trusted suppliers to ensure quality and authenticity.
2. Do your watches come with a warranty?
Yes. Most watches include a warranty. The warranty period varies depending on the brand and model. Please check the individual product page for specific warranty information.
3. Are the watches new or pre-owned?
We offer both new and pre-owned watches. Each product page clearly states the condition of the watch, along with detailed descriptions and high-quality photos.
4. How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery times depend on your location and the shipping method selected during checkout.
5. Can I return or exchange my watch?
Yes. We offer a hassle-free return policy for eligible items. Watches must be returned in their original condition with all included accessories within the specified return period.
6. Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates, delivery times, and any applicable customs duties will be calculated at checkout.
7. How can I adjust the bracelet size?
Many watches include removable links that can be adjusted by a local watchmaker or jeweler. Some models may also include extra links in the box.
8. Are your watches water resistant?
Water resistance varies by model. Please refer to the product specifications for the exact water resistance rating and follow the manufacturer's usage guidelines.
9. What payment methods do you accept?
We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods available during checkout.
10. How can I contact customer support?
You can reach our customer support team through our contact page, email, or live chat. We're happy to assist you with product questions, order updates, and after-sales support.
